REFUND POLICY – ÈCLAT BAGS

🛍️ RIGHT OF WITHDRAWAL

Pursuant to Legislative Decree 206/2005, the customer has the right to withdraw from the purchase contract within 14 days from the date of receipt of the goods , without having to provide a reason.

To exercise the right of withdrawal, you must send an email to: info@eclatbags.com , indicating:

- Order number

- Name and surname of the recipient

- Payment method used

- IBAN (if required for refund)

📦 RETURN POLICY

The returned product must:

- Be intact , free from damage, wear or signs of use

- Be complete in all its parts: label, dust bag, packaging and original cardboard box

- Be sent back within 48 hours of the return request , sending proof of shipment made

⚠️ In case of non-compliance with the terms or conditions, the return will not be accepted .

Return shipping costs are the responsibility of the customer. We recommend using a traceable and insured service to avoid loss or damage during transport.

ÈCLAT BAGS is not responsible for products lost or damaged during returns.

🔁 RETURN RESULT

Once the product has been received, ÈCLAT BAGS will verify the integrity of the return.

✅ If compliant:

- The refund will be issued within 14 days , exclusively for the price of the product

- The refund will be made using the same payment method used

- In case of cash on delivery, an IBAN will be requested

❌ If not compliant:

- The product will be returned to the customer , with additional shipping costs charged

❗ ATTENTION

The following will not be refunded:

- Initial shipping costs

- Surcharges for the stamp

- Taxes withheld by the payment circuit (e.g. Stripe, PayPal)

⚠️ Some products may not be eligible for return , such as:

- Personalized items

- Accessories

📬 RETURN DESTINATION

Header: Vanessa Di Nicola
Address: Via Andrea Bafile snc – 64100 Teramo (TE)
Contact: +39 3793112837

For more information, you can contact us by email: info@eclatbags.com